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Noticeboard

Out of Hours
If you need health advice or need to see a Nurse or Doctor urgently outside office hours (6.30pm to 8.00am) please call 111.

Test Results
Please phone the surgery after 11.00am 7 days after your tests. To safeguard your confidentiality you will be asked a number of questions to confirm your identity

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone us to enable us to offer this appointment to someone else.  

New Extended Opening Hours

We are pleased to announce that we have extended our opening hours and offer extra evening routine appointments on a Monday and Thursday up to 7pm. We also run a Saturday morning clinic twice a month for booked routine appointments.

Mobile Phone Numbers

Please inform our reception staff of your current mobile telephone number as we are now sending text reminders for appointments!

 

 

 

Appointments line (0208 845 7100) 

diaryThe appointments line is open 08:15 - 18:00 (apart from Wednesdays 08:15 - 17.00) for patients or carers to ring and book an appointment.

Routine appointments

We operate an advance booking system for routine appointments.

Please inform reception if you suspect an infectious disease, as this will enable us to arrange isolation for you during your visit to protect you and other susceptible patients.

calendar Click Here to book/cancel your appointment online

Emergency Appointments

In the event of a sudden onset of illness, you can request an emergency appointment.  You will be offered either a telephone consultation or an appointment with a Nurse Practitioner or Emergency Doctor, depending on the seriousness of your condition.  We are unable to offer specific appointment times as these appointments are allocated in strict order of the request being received.  As a general guide someone who needs to be seen urgently is not well enough to go to school or work.

PLEASE NOTE - we do not operate a walk in service.

The Minor Injuries Unit at Mount Vernon Hospital is open from 09:00 to 20:00 every day.  Please see the Out of Hours page for more details.

Telephone Consultations

The nurses and doctors are available for telephone consultations. Please ring reception (020 8845 7100) in advance to book your telephone consultation appointment. Reception will arrange an approximate time for the doctor/nurse to call you. This advance notification helps reception to schedule the calls and ensure the clinician has the appropriate clinical records to hand during the consultations.

Please ensure that you update us with any change in your telephone numbers.

Please Cancel an Appointment if You No Longer Need it

Cancelling unwanted consultations allows us to offer the appointment to someone else. Your help and early notification of a cancellation will help us to reduce unnecessary delay for other patients wishing to see the doctor.

We operate a strict policy on patients who fail to attend appointments without good reason and after appropriate warning patients can be removed from our surgery.

 
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