The Cedar Brook Practice11 Kingshill CloseHayesMiddlesex, UB4 8DDTel: 020 8845 7100
Out of Hours If you need health advice or need to see a Nurse or Doctor urgently outside office hours (6.30pm to 8.00am) please call 111.
Test Results Please phone the surgery after 11.00am 7 days after your tests. To safeguard your confidentiality you will be asked a number of questions to confirm your identity
Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone us to enable us to offer this appointment to someone else.
New Extended Opening Hours
We are pleased to announce that we have extended our opening hours and offer extra evening routine appointments on a Monday and Thursday up to 7pm. We also run a Saturday morning clinic twice a month for booked routine appointments.
Mobile Phone Numbers
Please inform our reception staff of your current mobile telephone number as we are now sending text reminders for appointments!
Before we can issue you any prescriptions you will require an appointment with one of the doctors. They will go over your past and current medical history and treatments, record your medications and any allergies, organise any indicated tests and update your medical record. The doctor can then arrange to set up a regular repeat prescription for you.
What is a Repeat Prescription?
Some patients and conditions require long term medications over many months or years. In common with all NHS practice The Cedar Brook Practice has set up a system for patients to request and receive regular prescriptions for their required and authorised medications. Such prescriptions are called repeat prescriptions.
In common with the majority of surgeries we do not accept requests for repeat medication by telephone.
You can arrange for your repeat prescription to be collected by one of our local pharmacies to save you another trip to the surgery. You can also if you wish nominate a pharmacy where your prescriptions can be sent electronically. You can enquire at your local pharmacy for this service or speak to one of our receptionists. Please allow 48 hours (or two working days) BEFORE collection. We can post your prescription to you if you provide us with a stamped, addressed envelope.
All patients receiving repeat prescriptions are asked to attend an annual appointment with a Nurse or Doctor to review their condition and medication and to conduct appropriate monitoring tests. This is recommended good practice in the NHS. Your repeat prescription counterfoil will contain messages advising you to arrange an appointment for such a medication review as you approach your annual review date.
It is recommended practice not to issue certain types of medication as repeat prescriptions. Therefore you may be asked to consult with a Nurse or Doctor for each issue. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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