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Noticeboard

Out of Hours
If you need health advice or need to see a Nurse or Doctor urgently outside office hours (6.30pm to 8.00am) please call 111.

Test Results
Please phone the surgery after 11.00am 7 days after your tests. To safeguard your confidentiality you will be asked a number of questions to confirm your identity

Cancelling your Appointment

If you are unable to attend an appointment with one of the doctors or nurses, please telephone us to enable us to offer this appointment to someone else.  

New Extended Opening Hours

We are pleased to announce that we have extended our opening hours and offer extra evening routine appointments on a Monday and Thursday up to 7pm. We also run a Saturday morning clinic twice a month for booked routine appointments.

Mobile Phone Numbers

Please inform our reception staff of your current mobile telephone number as we are now sending text reminders for appointments!

 

 

 

Tests & Results

Samples

test_vials2These should be handed into reception before 11:00. These are collected before Midday by the hospital courier. Please ensure any specimen bottles are securely capped / closed, attached to a fully completed request form and are labelled with your name and date of birth, or the hospital may be unable to carry out the test. Sample containers and advice on their use are available from reception. Tests to check for infections (swabs, urine, faeces, sputum etc) take a minimum of 5 working days to be reported by the laboratory as they need time to grow bugs if they are present.

Blood Tests, X-Ray and Ultrasound Investigations

Blood tests are normally carried out at Hillingdon Hospital Phlebotomy Department open from 08:30 to 16:30 on weekdays (no appointment necessary), or by appointment at The Hesa Centre, 52 Station Road, Hayes. You will need to book an appointment at the Hesa Centre on 01895 486001. Routine blood tests are reported from the laboratory to the Practice usually within 5 working days. More complex or specialised tests may have to be sent away to specialist laboratories and may take weeks to be reported.  Blood tests for elderly & disabled patients can be carried out by our health care assistant at the practice.  Please book an appointment at reception.

Results of Investigations

Please phone the surgery after 11:00 7 days after your tests. To safeguard your confidentiality you will be asked a number of questions to confirm your identity. We strive to maintain high standards of confidentiality for our patients therefore you may occasionally be requested to attend the surgery in person to discuss your results, providing confirmation of your identity (e.g. passport, driving licence, etc.) when you attend.

Cervical Smear Results

These will be sent by letter from the Primary Care Trust (PCT). If you have not received your results 6 weeks after your smear please contact the Practice.

 
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