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Letter to Patient
CEDAR BROOK PRACTICE
11 Kingshill Close, Hayes
Middlesex, UB4 8DD
Tel: 020 8845 7100
Fax: 020 8842 4401
April 2017 – Letter to ALL patients
We are taking the extraordinary decision to write to you to highlight the difficult situation we currently find ourselves in, and to ask for your support in helping us look after you best, in an increasingly under-pressure NHS. We know that you are waiting longer for appointments, and we know how frustrating this is.
We are just as frustrated that we cannot provide the care and service that you need and deserve. We are currently working in an unsustainable situation where we are constantly being expected to do more and more work, without the funding and resources to support this. Put simply, without your support, we will soon be at breaking point.
There is presently a recruitment crisis in General Practice, we ourselves currently have an unfilled doctor vacancy. Unfortunately, many young doctors do not want to work in GP surgeries with the pressures of current work practices and many experienced GP’s are burnt out through pressure of work and are leaving the profession. This also has a knock on effect on the availability of Locum (temporary) doctors who are required to cover recruitment vacancies/holiday/sickness absences.
As well as this recruitment crisis, we have also seen an increase in patient demand, particularly for minor conditions that could be self-managed. This is a really important area in which you can help us to help you when you most need it. Before phoning us, we strongly urge you to consider whether anyone else can help you. Below are some areas for you to consider:
- Your local pharmacist may be able to give you the help you need, so you won't have to spend time waiting for an appointment. Pharmacists are highly trained health professionals, who are experts in medicines. They can offer advice about minor illness, coughs, colds, sore throats, aches and pains, upset stomachs, medication queries, as well as contraceptive and healthy lifestyle advice.
- The Minor Ailments Scheme – This scheme enables you to get the same advice, treatment and medicine from a participating pharmacy (as you would from your GP) for certain medical conditions, without having to wait for a GP appointment. You can get your medicines free if you are normally exempt from paying prescription charges or if you do pay you will be charged the retail price of the medicine or prescription charge, whichever is the cheaper. The scheme covers athletes foot / conjunctivitus / constipation / cough / cystitis / dermatitis / diarrhoea / ear wax / hay fever / head lice / high temperature / fever / indigestion / heartburn / mouth ulcers / nasal congestion / sore throat / threadworms / thrush /warts and verrucas. You will need to register for the scheme at the surgery – which takes approx 2 minutes - and you will be given a “Passport” which you will need to take to the chemist each time you use the scheme. PLEASE register now so that you have the passport ready to use in the future. One passport is needed for each patient.
- You may be able to manage your condition yourself, using reliable internet sources. Two really good websites we recommend are: patient.info and www.nhs.uk/conditions
We hope that by considering alternative ways to manage your condition, it will allow us to provide more timely care for those who REALLY do need a doctors input.
Sadly, this is the reality we and many other practices locally and around the country are facing right now. We cannot provide a platinum service with scrap metal resources and we ask two things of you to help us. Firstly, please consider whether you can manage your health in other ways, and secondly that you please be patient with us, and our staff, if we can’t always give you everything you need at the time you need it. We are doing our best, and can do no more.
Thank you for taking the time to read this letter, and thank you for your continued support.
With Kind Regards The Partners
Welcome to The Cedar Brook Practice Online
This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.
Maternity Self Referral
Did you know that if you are pregnant and would like to go to Hillingdon Hospital or Queen Charlotte and Chelsea Hospital to have your baby, you do not need a self referral from your GP. You can now contact a midwife as soon as you find out you are pregnant to speed up your access to maternity care.
The hospital will pass on the information to your GP
You can access details below for Hillingdon Hospital
Click on services and select M-Maternity and Midwifery- click on box the Refer Yourself and fill in form and follow instructions once completed.
Or for Queen Charlotte and Chelsea Hospital
Click on our services
Choose M- Maternity and Obstetrics
Refer to this service
“We aim to deliver high quality holistic health care in a comfortable and confidential environment. Everyone will be treated with respect and politeness. We are here to help patients understand and be responsible for their own health and well-being. When people are ill they need prompt, appropriate medical care in a safe, caring, comfortable and confidential environment.
We will not discriminate on race, creed, age or gender. We expect that patients will use our services responsibly and will not abuse the service or our staff. However, if patients have a valid complaint we will listen and try to rectify in an open and honest environment. We will offer our patients a wide range of high quality services, which will be delivered by a team of skilled health care professionals”.
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(Site updated 12/07/2017)